Top > ORDER & REFUND POLICY

ORDER & REFUND POLICY

● BUSINESS INFORMATION

CompanyCrescent Trading, Inc. (Export Agent of Orient Industry)
ManagerMasamichi Kuge
Address1-14-3 Kamimuta Hakata-ku Fukuoka 812-0006 Japan
Email addressorient@noppin.com

● Sales and Product

Pricing Export prices are shown on each page.
"Other cost you have to pay than products" Bank transfer fee by customer's local bank
Payment handling fee 3.5% (When the payment is other than bank transfer)
Lifting Charge, Intermediary bank fee 5,000 JPY
(We will pay if you purchase Ange, Yasuragi or Jewel)
Shipping charge (By product and by country)
Import Tax and V.A.T. (sales tax) by the government in your country.
(We will NEVER undervalue on the commercial invoice.)
Payment Methods 1. Bank Transfer if you purchase whole doll set. (Payment in advance)
2. Credit card or other payment methods are acceptable flexibly
if the total price less than 200,000 JPY.

When you send a payment < Bank Transfer >
We confirm your order upon a payment arrival.

< Credit card or online payment >
We confirm your order upon a transaction successfully.
When you receive the products Ange, Yasuragi or Jewel is made to order.
We ship out your doll within 30 days after the payment confirmation.
It may be delayed depending on busyness. If it happens, we will notify you by email.
・Parts, Book or other small items
We usually ship out your items within 7 business days.
It may be delayed when it is out of stock.

● Returns

Returns Due to the nature of the product, we cannot accept returns.

Factory Defects If you find factory defects or other initial failures, please contact us immediately after you receive the package. We will talk further to resolve the problem.
For damage during shipment, the packages are insured.
Please contact us for further detail.
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